Frequently Asked Questions
BinaryBoxTech – Frequently Asked Questions (FAQ)
We’ve put together answers to the most common questions our customers ask. If you don’t see your question here, feel free to contact our support team—we’re happy to help!
Orders & Payments
Q: How do I place an order?
A: Simply browse our store, add items to your cart, and proceed to checkout. Once your payment is complete, you’ll receive an email confirmation.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and select digital wallets for a secure checkout experience.
Q: Will I get a confirmation after ordering?
A: Yes, you’ll receive an order confirmation email right after your purchase, and a shipping notification once your order is on its way.
Shipping & Delivery
Q: How long does shipping take?
A: Shipping typically takes up to 7–14 business days, depending on your location and local courier services.
Q: Do you offer international shipping?
A: No, sorry, at this time we only ship in the United States.
Q: How do I track my order?
A: Once your order has shipped, tracking information will be uploaded as soon as possible. You can check your status anytime on our Tracking Page
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unused, in original packaging, and include proof of purchase.
Q: How do I request a return?
A: Contact our support team with your order number, and we’ll provide return instructions.
Q: How long does it take to get my refund?
A: Refunds are usually processed within 5–10 business days after we receive your returned item.
Products
Q: Are your products new and authentic?
A: Yes. All items sold at BinaryBoxTech are 100% brand new, authentic, and factory-sealed.
Q: How can I find detailed product specifications?
A: Each product page includes specs, compatibility information, and key features to help you choose the right item.
Account & Support
Q: Do I need an account to order?
A: No, you can check out as a guest. However, creating an account makes it easier to track orders and save your shipping information.
Q: How can I contact customer service?
A: You can reach us via: